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we buy old gold - faq


Frequently Asked Questions

Who Are Knights Jewellers?
  • We are a family firm, established 25 years and based in the
    Wellgate Shopping Centre, Dundee.
  • Over 15,000 customers every year trust us with their jewellery.
  • You are more than welcome to drop into our store or give us a call

All My Old Jewellery Is Broken, Tangled & In A Mess,
Will You Still Want It?

YES!!
This is the kind of jewellery that 13 out of 14 people put in the bin,
so don’t trash it, cash it!!


Is It Safe To Send Jewellery By Post?
  • In 25 years, NOT ONE consignment sent to or by Knights
    via Royal Mail has ever been lost or damaged.
  • We use Royal Mail Special Delivery items insured up to £1,000,
    additional insurance can be arranged.
  • 100% customer satisfaction
  • We will give you a call, text or email with an offer as soon as
    your jewellery arrives.

Can I Bring My Jewellery To Dundee?

YES!!   
We would be delighted to meet you and we can give you an instant offer and immediate ££ cash payment.


How Will I Get My Money?

We can transfer money directly into your bank or PayPal account.
Or come to Dundee and we can pay you in ££cash.


How Much Will It Cost Me To Send My Jewellery?

It is FREE if you request a Royal Mail Special Delivery envelope
Your items will also be insured up to the value of £1,000.
If you require additional insurance, this can be arranged by contacting our Customer Support Team on 01382 224859.


What Will Happen To The Jewellery I Send?

  • We make an offer for your jewellery, based on the weight,
    carat and the current gold price.
  • In almost every case the jewellery is broken up for recycling.
 
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