Frequently Asked Questions
Will you give me a quote by phone or email? Yes. When we have valued your items we will contact you by phone or email, whatever suits you best. What if I am not happy with value quoted, will you return my jewellery and how much will this cost? If you are unhappy with the offer, we will return your items free of charge via Special Delivery (costume jewellery will be posted as recorded delivery). All My Old Jewellery Is Broken, Tangled & In A Mess,
Will You Still Want It?YES!!
This is the kind of jewellery that 13 out of 14 people put in the bin. Don’t trash it - cash it!!Is It Safe To Send Jewellery By Post?
- In 25 years, NOT ONE consignment sent to or by us
via Royal Mail has ever been lost or damaged.- We use Royal Mail Special Delivery items insured up to £1,000,
additional insurance can be arranged.- 100% customer satisfaction
- We will give you a call, text or email with an offer as soon as
your jewellery arrives.How Will I Get My Money? We can transfer money directly into your bank or PayPal account.
If your bank is part of the "Faster Payments" network you may be eligible to receive your funds on the same day more info.How Much Will It Cost Me To Send My Jewellery? It is FREE if you request a Royal Mail Special Delivery envelope.
Your items will also be insured up to the value of £1,000.
If you require additional insurance, this can be arranged by contacting our Customer Support Team on 0844 561 0914.Why is We Buy Old Gold Different From Other Sites Buying Jewellery?
- We don't just offer payments on the weight received. eg per gram for gold
(9, 18, 24 carats), platinum or silver. That's why you won't find a calculator on our site.- Each item of jewellery received is appraised and considered possibility for second hand resale value.
- Thereby potentially offering you a higher sale value for your jewellery rather than based on weight alone.
